Technology
How Clinics and Diagnostic Labs Use IVR to Automate Appointment Scheduling and Lab Report Queries
29 May 2025
Clinics and diagnostic labs looking to increase productivity and boost patient satisfaction now depend heavily on Interactive Voice Response (IVR). IVR service systems help the healthcare sector provide patients with 24/7 customer assistance. They simplify their work by automating processes like lab report queries and appointment scheduling. Continue reading the blog to know how clinics [...]
WhatsApp Voice API: A Game-Changer for Call Centers in Indonesia
14 May 2025
Indonesia is home to over 270 million people, with over 106 million WhatsApp users. Thereby making it one of the largest WhatsApp markets in the world. This is an opportunity and a challenge for call centers in Indonesia. With high call volumes giving traditional call operations a headache, long wait times grew to be customer-dissatisfying. [...]
How WhatsApp API Advance Business Communication in Kenya
13 Jun 2024
Advancing Business Communication with WhatsApp API in Kenya Are you struggling to find the perfect communication channel that resonates with your Kenyan audience? WhatsApp API has the answer. In a country where 97% of internet users rely on WhatsApp for their daily conversations, businesses in Kenya can meet their customers where they are through WhatsApp Business API. With this [...]